Noise occurs when startAudio

[r.kita (亮介)]

Issues when using the Video SDK

Description
When using Zoom’s Video SDK on a MacBook Pro (Apple M1, Ventura 13.0) with Chrome (Version: 114.0.5735.106), there is a significant noise issue. The problem can be replicated with this sample code: GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample.

Error?
There isn’t a specific error message, but a noticeable noise occurs during Zoom video sessions.

Please note that this issue has only been encountered in the above environment (MacBook Pro, Apple M1, Ventura 13.0, Chrome Version: 114.0.5735.106). I have not tested other environments yet.

Any information or solutions for this issue would be greatly appreciated.

[r.kita (亮介)]

It will be reproduced when the device mode of one user is set to smartphone.(iPhone SE)

[chunsiong.zoom (Chun Siong (tag me for response))]

thanks for bringing this up @r.kita ,

we are looking into this right now

[chunsiong.zoom (Chun Siong (tag me for response))]

@r.kita ,

It appears it is an issue with the decoder on chrome 114 (and edge which is based on chromium) and above for Mac with M Series chip.

We are working with Chrome team on this, meanwhile the workaround would be to utilize safari or firefox