Audio suddenly stopped working, while video is working

Meeting SDK Windows
1

Our windows client suddenly stopped receiving Audio or sending audio. We were using windows sdk version v5.0.24433.0616 , we upgraded to version v5.7.1.644 but we still experiencing no audio, the video is working fine both direction.
Our iOS client works with no problem

2

Hey @sherif.abdel-moemen,

Thanks for using the dev forum!

Can you elaborate on what you mean by this?

Are you receiving errors? Is the audio not connecting? Is the audio connected and unmuted, but there is no sound?

Thanks!
Michael

3

Hi Michael,
The audio is not connecting. the video is connecting though.
Thanks,
Sherif

4

Hey @sherif.abdel-moemen,

What error is returned when you call unMuteAudio?

Thanks!
Michael

5

Hey Michael,
I am getting SDKERR_WRONG_USEAGE when calling unMuteAudio.
Thanks,
Sherif

6

Hey @sherif.abdel-moemen,

Gotcha, try calling JoinVoip after you have entered the meeting.

Thanks!
Michael

7

That fixed it. So for completeness, I am assuming I have to call LeaveVoip both when I am ending the call or leaving the call. Is that assumption correct?

8

Hey @sherif.abdel-moemen,

If you leave the meeting or end the meeting, the audio should automatically disconnect. There is no harm in calling LeaveVoip when you are leaving the meeting, but it should not be necessary.

Thanks!
Michael

9

Hey Michael,
Thank you very much I really appreciate your help.
Thanks,
Sherif

10

Hey @sherif.abdel-moemen,

You are welcome! Let us know if you have any other questions.

Thanks!
Michael

11

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