We got a report from a user having almost always the same issue by joining zoom meeting on our platform using the web SDK: After successfully joining and few minutes of meeting, his audio, video and chat stop to work.
So far, this user used our platform 4 times and got this problem for 3 of the meetings.
The user had to close our application, and re open it to re-join the meeting, sometime multiple times for the problem to be fixed.
I have checked zoom meeting metrics on zoom dashboard and everything looks OK, meaning that some data continue to be streamed through the opened sockets (for audio & video) even if on the user side it seems completely frozen. That’s why i’m thinking about a CPU load issue causing the zoom window to freeze and stop.
- I have asked more information about the CPU consumption at the time it happened as i suspect a CPU freeze to happen but do not have the information yet. I will post it there when i have.
- I’m sending you the zoom meeting IDs of the 4 related meetings. 1 of them is all OK, the 3 other ones the client got the problem.
It’s not the first time such an issue (audio and/or video zoom component stop to work) is reported and almost all the time it’s for client having a CPU model with low base frequency with high frequency turbo mode.
Did you test the Web SDK (long enough) with such configuration ? Especially the 10th gen intel CPUs ?
The zoom frame seems to be completely frozen (still assumption)
To Reproduce(If applicable)
Client specific issue, may be related to the CPU used (?)
- Device: Laptop
- OS: Window 10
- Browser: Chrome 86.0.4240.198
- CPU model: i5-8250U