Automatic Recording Not Getting Started

[cgilbert (Carol)]

Description
I have enabled automatic recording in the cloud for Zoom phone. However, I do not see the recordings.

Further, I am using the recording started and recording completed events for some programming purposes - I am getting those events, but I am not receiving the “play_url” or “download_url” - which maybe due to recordings not getting started automatically.
Note:- I have the licensed account.

Error
Automatic recording is not getting started for inbound and outbound calls for the Zoom phone.

[DeveloperBot]

Hey @cgilbert

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question.

Checkout these related threads that may have the answer you are looking for:

How to start recording a meeting?

Description Is it possible to start a cloud or local recording while in a zoom meeting? Eg the result of clicking “record” on the client UI. This is assuming: recording is enabled in settings but automatic recording is not enabled The closest thing we have found is to PATCH /meetings/{id} with { auto_recording: 'local' } but it didn’t work (as is probably expected).

Cloud recording not record

I have activated the option to record the meetings automatically, but it does not record them.

meeting recording for developer account

is cloud recording disabled for developer account? I am trying to download a meeting recording that I had conducted, using https://api.zoom.us/v1/recording/get but i get ‘there is no recording for this meeting message’. I am passing the uuid as the meeting id. The meeting recording did get saved on my local machine when the meeting ended but I cannot retrieve the recording to test the get recording service.  

If these threads did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot