We are getting reports from clients that their meetings aren’t being recorded. Was there some outage today? These users have Automatic Recording turned ON and Cloud Recordings set to ON and yet sometimes their meetings aren’t getting recorded.
Here’s a few example meeting uuids:
I2ubIKCvTc+lBBX6I9b8ew==
swTrkvpCQhKAUTO5A8sFmg==
WxpxoFeBT5m2BDB+GfBysg==
Q0nft6WURxy4+vETlPf7HQ==
We walked the users through Zoom Settings and got a screenshot of their settings:
They are saying that usually Zoom is recording all their meetings automatically.
On a separate note one of the meetings for one of these users got recorded:
d1ZMVsfcQGmfG6DZqFbCzQ==
But we never received the recording.started webhook for it… We did receive the recording.stopped webhook though:
{“event”:“recording.stopped”,“payload”:{“account_id”:“mVF1BV2cSgSkco0lNTKVrA”,“object”:{“uuid”:“d1ZMVsfcQGmfG6DZqFbCzQ==”,“id”:***********,“host_id”:“D1Ov6ws2SOqIvU3zLMBTQw”,“topic”:"…",“type”:2,“start_time”:“2020-07-23T15:00:54Z”,“timezone”:“America/New_York”,“duration”:18,“recording_file”:{“recording_start”:“2020-07-23T15:01:11Z”,“recording_end”:“2020-07-23T15:18:36Z”}}}}
Received at [2020-07-23 15:21:16Z]
Also see the webhook delay - recording ended at 15:18:36 and we received webhook at 15:21:16
*This post has been edited to remove any meeting / webinar IDs
