Hi,
We are a non profit organization that provides English classes to the disadvantaged. We create meetings on Zoom to facilitate free demo classes before they enroll.
Many of the students who sign up for a free demo session have not used Zoom before.
Due to this reason, no matter how much we have tried to include instructions to click on “Join Audio” when they join the meeting, many still drop off because they were unable to figure it out. Until they click on it, They can neither hear nor speak so it gets difficult to convey the same to them.
We have tried to change various settings but are unable to make this default or automatic. keeping the demographic of our students in mind, can someone please suggest a work around?
We are currently using meetingRegistrantCreate to register them to demo sessions.
I have tried to include ?prefer=1 to the join link but that did not help. Is there any configuration that can be done in the Create Meeting API or meetingRegistrantCreate API that can ensure join audio is automatic?
Or any URL parameter like ?prefer=1 that could do this?
From the other discussions I have seen people working on SDKs with workarounds but we just use the API to create meetings/registrations and students use the Zoom app to join so none of the SDK workarounds can be used by us.
Let me know
Thanks
@TheNudgeInstitute ,
This is the expected behavior, and participants who join meetings need to manually start their audio and video. This requirement is in place to align with Zoom’s privacy and security policy. However, you can set the host’s video using the settings object when creating a meeting via the API.
@donte.zoom
Just to clarify, This is not about starting them with video on and unmuted. This is just to join audio.
Without clicking on join audio, they cannot even listen to someone trying to give them instructions on how to do it.
Can we do something such that they can at least immediately listen to the host without clicking on anything?
@TheNudgeInstitute ,
To join the audio, you need to click on the “join audio” button. This step is necessary for the audio to start playing. To facilitate this process, you can utilize the meeting SDK to assist in joining the audio. The Zoom SDK enables you to integrate the Zoom client into your website. By using the SDK, you can create a function that automatically identifies and clicks the audio button. Here are some helpful developer forum post on this topic :
Got it thanks Donte. Do you see this limitation being removed anytime? Also do webinars have the same requirement when it comes to Join Audio?
@TheNudgeInstitute,
This will likely be the case as it is a privacy concern.
Yes, the same requirement is in place when it comes to Join Audio.
