Azure SSO Autoprovisioning eror updating. SystemForCrossDomainIdentity ManagementServiceIncompatible

API and Webhooks
1

I have SSO setup and working for quite awhile. Deploying new users via azure doesn’t seem to be a problem, however updating/changing users license levels in azure zoom application generates an error:

Provisioning log details
 
 
 
 
Steps
Troubleshooting & Recommendations
Modified Properties
Summary
 
1. Import ZoomUser from Azure Active Directory 
2. Determine if ZoomUser is in scope 
3. Match ZoomUser between Azure Active Directory and Zoom 
 
EntrySynchronizationError
Result
Failure
Description
Failed to match an entry in the source and target systems User 'user.name@domain.com'
ErrorCode
SystemForCrossDomainIdentityManagementServiceIncompatible
ErrorMessage
Received response from Web resource. Resource: https://api.zoom.us/scim/Users/leX93sKUSEiuPtBrK677Ww Operation: GET Response Status Code: BadRequest Response Headers: Connection: keep-alive x-zm-trackingid: v=2.0;clid=us06;rid=WEB_ee6d23468eb9fdfaef704743901abe02 x-content-type-options: nosniff pragma: no-cache x-zm-zoneid: VA CF-Cache-Status: DYNAMIC Cache-Control: no-store, no-transform, must-revalidate, no-cache Date: Wed, 20 Sep 2023 12:49:58 GMT Set-Cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly cred=33EA0919DE56D999B52834E7961AF53B; Path=/; Secure; HttpOnly _zm_ctaid=WLZKyWg2QF2UgqgPY04YIg.1695214198341.94cb6ded419361798dfbc3d824c98b84; Domain=.zoom.us; Expires=Wed, 20-Sep-2023 14:49:58 GMT; Path=/; Secure; HttpOnly _zm_chtaid=268; Domain=.zoom.us; Expires=Wed, 20-Sep-2023 14:49:58 GMT; Path=/; Secure; HttpOnly _zm_mtk_guid=29dd9b835dde48138ec9529bab296283; Domain=.zoom.us; Expires=Fri, 19-Sep-2025 12:49:58 GMT; Path=/; Secure TS01f92dc5=0135c3e7ce5aa5d27a18b5ced4e82c7d6403e530e35f770e488b8bf526932a0080aef78a9be407ab690f12aa82e0bc9e22a01f5e32; Path=/; Secure; HttpOnly; SameSite=Strict; TS018dd1ba=0135c3e7ce5aa5d27a18b5ced4e82c7d6403e530e35f770e488b8bf526932a0080aef78a9be407ab690f12aa82e0bc9e22a01f5e32; path=/; domain=.zoom.us __cf_bm=GGUvmbf.mhX1HdFGXRV7mRyBclyoYJtj2Porb01Ggd8-1695214198-0-AZ8Cge59fZvFQBBJj0RBExbSfTpVNXijzdWCywtWc35b3W03i1GEX393FsPMYBy9djy7t/YppvK1NXyG9JPoUY4=; path=/; expires=Wed, 20-Sep-23 13:19:58 GMT; domain=.zoom.us; HttpOnly; Secure Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=BYoFo12YLf7y7BZ3sRTtbiO8B70yDljtj7rlx9ve0xZPiiKVYdf4QvDyKQPhorJt1... This operation was retried 0 times. It will be retried again after this date: 2023-09-20T12:49:58.4622316Z UTC
ReportableIdentifier
user.name@domain.com
2

Hi @nicholas.kuzmin
Thanks for reaching out to us and welcome to our community
Are you still experiencing this issue on your end or have you been able to troubleshoot it?

Also, could you confirm if you are using this integration?
https://marketplace.zoom.us/apps/juKT4DzgTyuB2-ssYFmjUg

Cheers,
Elisa

3

I think it’s been setup since before the one you posted. I believe we followed instructions here for manual configuration
Tutorial: Microsoft Entra single sign-on (SSO) integration with Zoom | Microsoft Learn

4

@nicholas.kuzmin thanks!
So this is not an issue anymore?

5

It is still an issue with the way we currently have it setup. I had previously opened a support ticket when we noticed it had started failing and support advised us to post the issue here for help with your implementation.

6

Thanks @nicholas.kuzmin
Could you please share with me the support ticket number you previously opened with our support team please so we can take a closer look? If you do not have it, please open a new one and share the number with me so I can properly redirect it

https://support.zoom.com/hc/en/contact?id=contact_us

7

Sure, here is the ticket ID:
TS0107541

8

Thanks @nicholas.kuzmin
Sorry for the back-and-forth and the confusion. Could you please open a new ticket and we will take it from there? you can also share the id with me so I can keep an eye on it

9

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