Azure to Zoom API - small set of users returning status 400 not exist or not belong to this account

Description
Hi There,

We have implemented Azure AD to Zoom provisioning with SSO. This is working for 95% of users but have 6 users out of 300+ returning a status 400 and the error below which is

User x not exist or not belong to this account.

They are not provisioned in Zoom and are in the Azure AD group to be provisioned. I have removed and re-added them to the provisioning AD group but this has made no change.

Error
“detail”: “User emailAddress not exist or not belong to this account.”,
“status”: 400

Which App Type (OAuth / Chatbot / JWT / Webhook)?
We have provisioned in Zoom a JWT app.

Which Endpoint/s?
Azure AD

How To Reproduce (If applicable)
Steps to reproduce the behavior:

{

“endpoint”: “https://api.zoom.us/scim/Users”,

“response_headers”: [

“Set-Cookie: zm_aid=”"; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly"

],

“date_time”: “2020-11-03 10:33:09”,

“method”: “GET”,

“request_body”: “N/A”,

“response”: {

“schemas”: [

“urn:ietf:params:scim:api:messages:2.0:Error”

],

“detail”: “User emailAddress not exist or not belong to this account.”,

“status”: 400

},

“request_headers”: [

“authorization: ******”,

“connection: close”

],

“request_params”: [

“filter: userName eq “emailAddress””

],

“http_status”: “400”

}

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

Hey @jackvdbuk,

Thanks for joining our developer community!

So that we can take a closer look at this for you, can you send us an email at developersupport@zoom.us with the 6 users/emails that are causing this error? (Please don’t share them here).

Thanks,
Will

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