User does not exist

API and Webhooks
1

Description
I am using “Get a user” API endpoint to get a particular user using id.
I am getting user does not exist error when I use the admin JWT credentials.(All the possible scopes are assigned to the admin role)
However when I use the owner’s JWT credentials I get successful response.

Error
{
“code”: 1001,
“message”: “User does not exist: Dgo82iRDT2KTHy8iqKbHIA.”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
App type - JWT

Which Endpoint/s?
Endpoint - https://api.zoom.us/v2/users/{userid}

2

Hey @connectivity,

Does the user exists on your account?

Thanks,
Tommy

3

@tommy, I have Zoom Account with basic type. and I want to create meeting from my application using zoom API. but error shows
Error
{
“code”: 1001,
“message”: “User does not exist: userid.”
}

As per your suggestion " Does the user exists on your account ?". is this required to add users in our account for create meeting by api ?

If Yes then How can I add user with out adding Card and Payment details(free) for test my api?

i can create meeting in Zoom site then why I can’t create via API in my app.

4

Hey @rakesh.sarjine,

If you are trying to make the meeting for yourself, you can pass in either me, your email, or your userId as the userID path param.

https://api.zoom.us/v2/users/{userId}/meetings

Thanks,
Tommy

5

@tommy , thank for reply . now I have new concern , when i am trying to get user list uing this api “https://api.zoom.us/v2/users?status=active&page_size=30&page_number=1”
then it throws error .

image
image1366×768 106 KB

and it is working correctly in postman. but using c# code its thows error

I also use that code some days before, then it was also working correct,

my code -
APIKey = “tqqk872mQ9CavPo7J_wQdQ”;
APISecret = “QlElOvaAOUPLttazapvT22Yf0Kd8lmIRoCmm”;
ChatToken = “eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJYQ0xkNGtIbVE3TzFxb0lwUUJnRDBBIn0.C4QhDhUpu4_zeDk6eXcImFROaES3kCxLKjKU5nKSMjQ”;

        Configuration config = new Configuration();
        config.APIKey = APIKey;
        config.APISecret = APISecret;
        config.ChatToken = ChatToken;

        var tokenHandler = new System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler();
        var now = DateTime.Now;
        var apiSecret = APISecret;
        byte[] symmetricKey = System.Text.Encoding.ASCII.GetBytes(apiSecret);

        var tokenDescriptor = new SecurityTokenDescriptor
        {
            Issuer = APIKey,
            Expires = now.AddSeconds((int)(now - new DateTime(1970, 1, 1)).TotalSeconds),
            SigningCredentials = new SigningCredentials(new SymmetricSecurityKey(symmetricKey), SecurityAlgorithms.HmacSha256),
        };
        var token = tokenHandler.CreateToken(tokenDescriptor);

        var tokenString = tokenHandler.WriteToken(token);

        var client = new RestClient("https://api.zoom.us/v2/users?status=active&page_size=30&page_number=1");
        ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12 | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls;
        var request = new RestRequest(Method.GET);
        request.AddHeader("content-type", "application/json");
        request.AddHeader("authorization", String.Format("Bearer {0}", tokenString));
        IRestResponse response = client.Execute(request);
        var jObject = JObject.Parse(response.Content);
        var isvalid = jObject["code"];
6

Hey @rakesh.sarjine,

For new issues, please create a new topic so we can track it easier: #zoom-api :slight_smile:

Thanks,
Tommy

7

Hello, Tommy.
How are you? I want to get full data of participants. I’m getting participants data using following api.

https://api.zoom.us/v2/past_meetings/${uuid}/participants

It returns participants id, name, user_email.

{
   id: "mQoxL4rAQomKTtLJe62swQ"
   name: "Aadil Accha"
   user_email: "fashioncstar123@outlook.com"
}

I want to get full information of this user from email and id.
so I am using this api.
https://api.zoom.us/v2/users/fashioncstar123@outlook.com

but I’m getting these error.
{
code: 1001
message: “User does not exist: fashioncstar123@outlook.com.”
}

How can I fix this error? Thank you.

8

Hi @zeeshanahmed,

Does this user belong to your Zoom account? You can only call the /users endpoint if you have access to the user under your own account.

Let me know—thanks!
Will

9

@will.zoom @tommy do users have to be part of the same account to access detailed information? Is it possible to access information about users who attended meetings but aren’t part of the same account?

10

Hey @shaship
Yes, users need to be part of the same account to be able to get detailed information.
If you need more help or assistance on this, feel free to open up a new topic and I will be happy to support you.
Best,
Elisa