User does not exist error - OAuth App

API and Webhooks Users and Groups
1

We get the below error on using a company admin token to retrieve user info from a Zoom OAuth app.
The user being fetched has a different email domain from the company domain, but is listed on the list of licensed users for the company.

API Request : https://api.zoom.us/v2/users/{email}

API Response : { “code”: 1001, “message”: “User does not exist: email.” }

2

Hi @rmascarenhas ,

Is the user a part of a subaccount and your account is the master account? This could explain this API behavior. You would need to use the master account endpoints: https://developers.zoom.us/docs/api/rest/reference/zoom-api/ma/#overview

Talk soon!

1 Like
4

Thanks for your response @gianni.zoom .
We were able to proceed by authorizing from a master account.

1 Like
5

Glad this is all resolved. Thanks for using Zoom!