Description Screen goes black between videos when I call PinVideoToFirstView() function.
Any idea?
Is there ReplacePinVideoToFirstView()? So I do not have to use UnPinAllVideosFromFirstView();
I wonder if black screen caused by this UnpinAllVideosFromFirstView()?
Please Help!!!
Which Desktop Meeting SDK version?
zoom-sdk-windows-5.7.1.644
To Reproduce(If applicable)
Steps to reproduce the behavior:
when call PinVideoToFirstView(unsigned int userid)
Here is my codes:
if (this->CanSpotlightOrPin(user_id))
{
videoCtrl->UnPinAllVideosFromFirstView();
if (videoCtrl->PinVideoToFirstView(user_id) == ZOOM_SDK_NAMESPACE::SDKERR_SUCCESS)
{
m_currentPinUserId = i;
// done
status = true;
break;
}
Screenshots
If applicable, add screenshots to help explain your problem.
Device (please complete the following information):
Desktop computer
Additional context
Add any other context about the problem here.
Would you be able to provide a video of the issue?
Also we have released a new version that fixes various issues in that version, can you please update?
Thank you very much for your reply.
Yes, will try to capture the video clips to show you.
It only happens when I call PIN functions but not spotlight Function. I think it must be something to do with the video frame buffer for the pin function. I noticed that the first 5 participants are fine, but the 6th and beyond, there is always a short black screen in front of the video. Since I am looping the PIN function when it reaches the end of the list, I noticed the symptoms repeated itself. Hope that would helps.
It still behaves the same with new release zooo-sdk-windows-v5.7.6.1072.
When I tested with a small group say only 5 or 6 participants no black screen issue. But when I run in the actual meeting with around 20 participants , the black screen appears between videos starting around the video of the 6th participant. The cycles repeat when it loops around. Consistently. Hope that helps. I got the video clip to show you but do not know how upload. Hong
Thanks for providing the video, that is very helpful. Can you reproduce the issue one more time and send me the SDK logs from that instance in an email to developersupport@zoom.us? Please mention my name and a link to this post in your email.
Thank for you reply.
Yes, I emailed the link of recaptured video and log files for this instant from my google drive.
Please let me know when you receive the files.
I emailed new link for re-captured video with the black screen issue and the logs file folder for this instance yesterday via the email you reply with the case number
I rebuild this instance using the new release of zoom-sdk-windows-5.7.6.1072 version.
Could you confirm if this person is an engineer who is investigating black screen issue? I got an email by this name to request access to the video link I sent you.
