Breakout rooms error 'The server encountered an internal error and was unable to process your request' with 'meeting_authentication=true'

Description
I have a meeting set up to demand authentication from certain domains. It functions correctly, and the user can enter, but the error screenshot below pops up whenever a user tries to join a breakout room that the Host creates. (It is worth noting that this error also appears when being admitted from a waiting room, but clicking ‘retry’ allows the user to join–this is not the case for breakout rooms)

This appears to only happen in the Web Client and not in the desktop client.

Error
The server encountered an internal error and was unable to process your request
Error Code: 3000

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Create a meeting with meeting_authentication=true
  2. Login as valid-domain user
  3. Host creates breakout room and assigns user
  4. User selects join
  5. Error appears

Screenshots

Additional context
This does not occur when the meeting does not require authentication.

Weirdly enough, transferring the host allows the new host to create breakout rooms that function correctly.

1 Like

Hey @eric.pool,

Are you using the Web SDK or Web Client?

If using the Web Client, please reach out to support.zoom.us for assistance.

Thanks,
Tommy