BUG play cloud recordings(Audio/Video) with access token set results in an invalid response

Steps to reproduce:

  1. List recordings for a meeting
  2. Use recording meeting with query parameter access_token set with a valid access token.
  3. 401 response received with body { "status": false, "errorCode": 124, "errorMessage": "Forbidden" }

However not setting the access_token query parameter will successfully download the correct recording. We need to play Audio/Video on our site but new generated URL for recording with an access token not working.

Same issue: BUG downloading cloud recordings with access token set results in an invalid response

As the above issue is not fixed yet and this is been used by 1000s of customers so post it again here.

Thanks

Hi @krunal,

Thanks for reaching out about this. Can you share an example of how you’re downloading the recording and the download URL? Are you passing a JWT or OAuth token for the value of the access_token?

Let me know—thanks,
Will

Hello Will,

Thank you for your response.

Please let us know your suggestion.
Thanks.

Hi @krunal,

Thank you for confirming. Can you please send the URL you’re using, including the token, to us at developersupport@zoom.us? We’ll be happy to take a closer look at the specific URL you’re working with.

Thanks,
Will

Hello Will,

Thank you for your response.

I have sent URLs as requested with token to the mail address developersupport@zoom.us

Waiting for your quick and positive response.

Thanks.

Thanks, @krunal! We will get back to you there.

Best,
Will