FYI - Zoom Developer, Donte Small, suggested for me to post here. He is aware of the issue but has not identified the root cause.
Environment
- Login method: SSO via https://companydomain.zoom.us
- Role: Scheduler Admin
- Feature affected: Scheduler App → My Scheduler picklist
BUG 1: Selecting a User from the Scheduler Picklist Redirects Admin to a “Create New Booking Page” Flow Instead of the User’s Scheduler
Steps to Reproduce:
- Log in via SSO at https://domain.zoom.us → lands on Zoom Profile landing page.
- In the left rail, open the Scheduler app.
- Locate the My Scheduler picklist (used by Scheduler Admins to toggle between managed users).
- Select any user’s name from the picklist.
Expected Behavior:
As a Scheduler Admin, selecting a user from the picklist should immediately redirect to that user’s scheduler booking page.
Actual Behavior:
Instead of redirecting to the selected user’s scheduler, the app navigates to:
scheduler.zoom.us/me/welcome
…which prompts the admin to create a new booking page — an action that is not intended and should not be triggered in this context.
Workaround (current):
- Step through the unwanted booking page creation prompts.
- Once complete, the app returns to the admin’s own main scheduler profile page.
- From there, re-select the same user from the picklist — only at this point does it correctly redirect to the user’s scheduler booking page.
Impact:
This workaround forces the creation of an unwanted booking page on the admin’s own profile each time they toggle to a new user. During pilot setup across 10–13 users, this has resulted in 10–13 unintended “dummy” booking pages created on the admin’s profile that now need to be removed.
BUG 2: Unable to Associate Certain Licensed Users to an Existing Group Bookings Template
Steps to Reproduce:
- Log in via SSO at https://domain.zoom.us → Zoom Profile landing page.
- Open the Scheduler app in the left rail.
- Navigate to the Group Bookings section.
- Open the Group Bookings template (in use for ~3 months; actively used across existing test group).
- Attempt to associate newly licensed users to this template.
Expected Behavior:
All users with the same Zoom Scheduler license type should be assignable to the Group Bookings template.
Actual Behavior:
Certain newly licensed users cannot be associated with the existing Group Bookings template, despite:
- Holding the same license type as the admin and all other users already assigned to the template.
- Licenses having been recently applied but configured identically to existing test group members.
Additional Context:
- The Group Bookings template was created approximately 3 months ago and has been functioning correctly for all pre-existing test users.
- The affected users are newly onboarded to the pilot group; their licenses were recently provisioned.
- No discernible difference exists in license structure between affected and unaffected users.
Questions for Zoom Support / Engineering:
- Is there a known session state or caching issue causing the picklist redirect to
scheduler.zoom.us/me/welcomeinstead of the selected user’s profile? - Is there a provisioning delay or backend sync issue preventing newly licensed users from being recognized as eligible for existing Group Bookings templates?
- Is there a way to bulk-remove the unintentionally created booking pages from the admin’s profile?