Buttons are disabled when changing participants roles in webinars

Meeting SDK Web
1

Description
When attendees are promoted to panelists or vice versa, QA and Raise Hand buttons are disabled. They need to refresh the page/webinar to have the buttons enabled again.

Error
Can’t click buttons

Which Web Meeting SDK version?
1.9.8

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join a Webinar
  2. As host change the role of a participant
  3. Participant can’t perform some actions

Screenshots
changingrolesissue

Device (please complete the following information):

  • Device: Desktop
  • OS: Windows 11
  • Browser: Chrome
  • Browser Version 92.0.4515.159

Additional context
It may be related to the latest update.

2

Greetings, @giancarlo1,

Thank you for posting in the Developer Forum – I am happy to help. As a start, are you able to share a screenshot of the browser console when you see this behavior ? In the meantime, I will work to reproduce the behavior on my end and report the findings here.

I am looking forward to hearing from you.

Best,
Donte

3

@donte.zoom here is the console when changing the role to panelist

consoleaspanelist
consoleaspanelist1427×1198 142 KB

Here is a GIF when changing the role to attendee. Both are pretty much the same
consoleattendee1

4

@giancarlo1 Thank you for reporting this and providing detailed information. I’ve reached out to our engineering team for more information on this (ZOOM-306174).

I’ll let you know when I hear back from them.

Max

5

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