When joining a webinar, sometimes the QA & Raise hand buttons are disabled and cannot be clicked. Also, the attendee name doesn’t appear on the participants’ list but it’s counted.
No errors are displayed in the browser console
Buttons disabled, attendees do not appear in webinar’s list
Which Web Client SDK version?
1.9.6 & 1.9.7
To Reproduce(If applicable)
Steps to reproduce the behavior:
- Join a Webinar
- Refresh or Leave multiple times
Loom video with the random behaviour. You can see that the attendee will briefly appear the participant’s list then disappear.
You can see the Zoom App having a list of attendees empty, but the attendee that joined from the WebSDK sent a message.
Device (please complete the following information):
- Device: Desktop
- OS: Windows 10
- Browser:Chrome, Firefox
- Browser Version: 92, 90.02
It works well locally