Call History (Call Path) API Not Working - Call Log Does Not Exist

Through call recording completed webhooks, I get data on call records, including call log ID.

I want to get the call path using this:

GET /phone/call_history/{callLogId}

I have tried with call ID or call log ID, call queue calls and non-call queue calls. Every time I get:
{“code”:404,“message”:“Call Log does not exist: yirJUrWSRLSDr2Z_aPII2A”}

As an example:
call_id = ‘7361866866473764345’
call_log_id = ‘44f54a03-24a7-4922-9c90-afec6bdb3cbd’

x-zm-trackingid: WEB_b35c8013e513d506d7ec28a3d1b9260d

I confirmed I have phone:read:call_log:admin within my granular scopes.

My issue seems similar to the topic below, but there is no resolution included and it is marked as closed.

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