Get phone call record details not working after phone.callee_missed webhook

API and Webhooks
1

Description
Got “Call Log does not exist” error after calling get call details from call log with call id passed from phone.callee_missed.

Error
{
“message”: “Unknown error”,
“type”: “REQUEST”,
“details”: {
“code”: 404,
“message”: “Call Log does not exist: XXX”
},
“statusCode”: 400
}

Which Endpoint/s?
https://api.zoom.us/v2/phone/metrics/call_logs/{call_id}

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Received phone.callee_missed webhook, extract call_id from payload
  2. Use call_id to get call_logs details.
2

Any ideas/suggestions are greatly appreciated as this is currently affecting the prod environment.

3

Hi @david.li

Thanks for reaching out! I am happy to help here!
Unfortunately I was not able to replicate the behavior you are seeing.
I grabbed the call_id value from my webhook event phone.callee.missed and with that call_id I was able to call the

Could you please try to make this call again?

Best,
Elisa

4

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