Call out not working

Meeting SDK Android
1

Hi

I started an instant meeting and then tried to have call out but it is not working.

I started an instant meeting as mentioned here . it is working fine.

Then I tried to have a call out like mentioned here but the method meetingService.dialOutUser(number, null, true); is returning false. Documentation mentioned that

Some accounts support Dial-Out feature.

could you please tell me which accounts are some account. Is this problem occuring because my account does not support dial out feature?

Thanks in advance.

2

Hi schaulagain,

Thanks for the post. You may use the following method to check whether your account is able to use dial-out feature:https://zoom.github.io/zoom-sdk-android/us/zoom/sdk/MeetingService.html#isDialoutSupported--

Please ensure you are passing the correct number in the correct format(https://support.zoom.us/hc/en-us/articles/200942859-Using-Telephone-Call-Out-), in the Zoom client, we offer the country code option, but if you are using this method directly, please also include the country code.

Hope this helps. Thanks!

3

Thanks @carson.zoom for the information.

I use the method meetingService.isDialoutSupported(); to check whether the dialout is supported or not. This method returns false.

Could you please tell me the conditions needed for dailout support?

4

Hi schaulagain,

Thanks for the reply. You can firstly try to double-check the following settings on your zoom web portal(zoom.us), navigate to “Settings -> Meeting -> Schedule Meeting -> Audio Type”, and make sure you check the first or the second option in order to use the dial-out feature.

If you have the correct setting and still not able to use the dial-out feature, you may contact our sales engineer at https://zoom.us/contactsales to enable this feature for you.

Hope this helps! Thanks!