We are facing a few issues integrating zoom with Android devices.
Use Case: Outgoing calls using zoomphonecall URI scheme from desktop and mobile devices.
We have a button on our web portal, user clicks on it to initiate zoom call. Our web portal is responsive and accessible from desktop and mobile devices. The current URI we are using:
zoomphonecall:+XXX?callerid=+YYY
The callerid parameter is important for our business requirements. For desktop it’s working fine, but on Android the same URI scheme returns “Invalid phone number” error. But when we remove callerid parameter from the URI it works fine on android as well.
zoomphonecall:+XXX?callerid=+YYY>> Works form web/desktop but not for android
zoomphonecall:+XXX>> Works for android
Required/expected results:
callerid parameter in the URI works for android devices just like they do on desktop. Is there a way to replicate the callerid web/desktop behavior on android? Is the callerid parameter supported on android at all? if not, is there any workaround for it?
Please let me know if you have any questions in this regard. Thank you.
My Engineering team just consulted the Zoom Phone team who confirmed that it is not possible to use a custom number to make outgoing calls from Android since it is not supported due to system security concerns. Any call that was initiated from an android device likely originated from a different number.
Is there any workaround for this? This is our core business logic where we want to send outbound calls through custom numbers instead of the user’s personal zoom number. Most of our users are on android platform, i’m afraid we won’t be able to proceed with Zoom if this feature is not supported.
Hi @aaqib.iqbal , did this get resolved. I apologize for losing track of this ticket. It helps to @ us directly because sometimes we do not receive the notification.