Camera Not Displayed Even Though startVideo() Resolves Successfully

Video SDK Web
1

Description
startVideo was called successfully, but the rendered video appears black for all participants in the meeting. It seems like the camera stream is not actually being sent to the other users.

Browser Console Error
There are no visible console errors or warnings when the issue occurs.

Web Video SDK version: 2.1.0

Video SDK Code Snippets

await mediaStream.startVideo()

Device (please complete the following information):

  • Device: Mac mini m1
  • OS: macOS 15.3.2
  • Browser: Chrome
  • Browser Version 138.0.7204.92 (Official Build) (arm64)

Additional context
Please help check the following session IDs where this issue occurred:

  • zGDMlqnSQS+xthgUJ9y+nw==
  • hU1QSOh4Tha/CNIc3ZVNqw==
  • a9ah6OjPRbGnue9pY0dNLg==
  • nqJOVhn7Qw6upkYGaVnqrA==
2

@vic.yang Please help me check this issue.

3

Hey @namlv

  • zGDMlqnSQS+xthgUJ9y+nw==
  • hU1QSOh4Tha/CNIc3ZVNqw==
  • a9ah6OjPRbGnue9pY0dNLg==
  • nqJOVhn7Qw6upkYGaVnqrA==

It seems that the issue you reported is the same as the one described by this user. Could you take a look at the solution provided in that thread?

Thanks
Vic