This endpoint doesn’t work when engagment is active, returns {“status”:false,“errorCode”:“405”,“errorMessage”:“Bad request: Method Not Allowed”,“result”:“Unknown server error, please contact customer service!”}
when engagement is still active which defeats the purpose of the endpoint if you can’t check for status start, pause, or resume until the recording finishes.
Hey @robert.louis.murphy
Is this the same thread that you tagged me in?
I will DM you for more details please
I think I found my issue the “Control an engagement’s recording” PUT is /contact_center/engagements/{engagementId}/recording/{command}
but the “Poll an engagement recording’s status” GET is
/contact_center/engagements/{engagementId}*/recordings/status
Note that the PUT uses “recording” but the GET uses “recordings”
In both the GET and the PUT we are dealing with a recording singular but for what ever reason it is plural in the endpoint for the GET