This endpoint only works when the engagement is over. Would be useful to be able to look up the events so far during an engagement. Currently, if you try and get the events for and engagment that you got by listing an agents recordings, if the engagement is still ongoing you get the following response:
{“code”:2901,“message”:“Engagement does not exist:gMjWNwOhSpSmVxDZ1XMcqw.”}
The engagment very much exists but the API can’t see it until it completes.
Hey @robert.louis.murphy
I am not sure if this is intended behavior
Could you please provide me with a request URL (including the engagement ID) and the tracking ID found in the response headers of the request so I can file a bug ticket for this
GET https://api.zoom.us/v2/contact_center/engagements/gMjWNwOhSpSmVxDZ1XMcqw/events
x-zm-trackingid: WEB_300667b95e6c44da5147c47959587e1d
Thanks @robert.louis.murphy
Will update you as soon as I hear back from our team ( ZSEE-160994)