We are planning to implement SSO in our Zoom account and have a question about a specific configuration.
Our identity provider currently enforces hardware security keys for login, which prevents users from accessing the Zoom mobile app.
To work around this, we’re considering adding a second vanity URL to our master account and configuring our identity provider to use TOTP MFA on that URL, allowing users to log in on their mobile devices.
Our goal is to have users seamlessly access Zoom from either their workstations (using the primary vanity URL with a hardware key) or their mobile devices (using the secondary vanity URL with TOTP).
We need to ensure that a user’s license and profile remain consistent, regardless of which vanity URL they use to sign in.
Is this implementation possible?
Will users be able to use both vanity URLs interchangeably? We want to avoid a scenario where a user’s account becomes permanently locked to the first vanity URL they use to log in.
We’ve contacted zoom support but they were not helpful.
Hi @pdnt , I’m working internally on getting you the guidance you need however I will take ownership in not thinking to direct you to put your question in the https://community.zoom.com/ forum since your question is not developer rated. At the time, my instinct was to tag some colleagues who have experience working with ISV partners who may have needed a similar solution, but ultimately I should have redirected you earlier.
May I ask if you have a CSM or Account Manager that you are able to engage? Otherwise please post on https://community.zoom.com/ or create a Zoom Support ticket to get the right team in front on this.
Was able to confirm that your original ask is possible and that you should work with your Account Executive and Solutions Engineer for validation and configuration
Thanks team!