We recently changed the redirect URL for our app, and I’ve updated it in the Zoom App registration, but when I try to regenerate the Authorization URL, I get an error saying “The resource you were trying is forbidden”. As a result our auth integration with the Zoom app in this environment is broken.
I have found other posts online dealing with a similar problem, and in those cases Zoom support replied saying it was an issue on their end that they were able to fix. Can anyone help me regenerate the prod auth URL for my app?
For Zoom support, here is a link to the Zoom app: App Marketplace
This is blocking our release to production, so any help would be very much appreciated.
Hello @maxgerlock have to tried the regular fixes like clearing your cache and giving it another try?
If you have any you still need help please provide the app name the link provided since the app is not approved will just lead to a invalid redirect for external users.
I tried clearing my cache and cookies, and tried in Chrome, Incognito Chrome, and in Firefox. I still get the same “The resource you were trying is forbidden” error
The app name is “Test Therassist User Managed App”
Please let me know if there is anything else I can provide for you.
Update: I found the problem and fixed it, it was related to our webhook endpoint.
In production, we had a webhook notification endpoint that had not been validated. Because it had not been validated, it explicitly prevented us from generating a new auth URL. I’m not sure why this wasn’t an issue in the past, as we previously were able to generate an auth URL with the same non-validated webhook endpoint. Perhaps the requirement is new.