Cannot upload files under Additional Documents on the Technical Design section

App Marketplace App Submission
1

Dear Zoom Team,

When doing the app submission I am unable to upload any files under the Additional Documents section. A coworker of mine uploaded a bunch of documents on that section, but after reloading the page they no longer show up. When checking out if it was just a problem from their side, I could see also that there were no documents on that section and when I tried to upload them I could observe the following:

  • The uploaded files loader keeps spinning indefinitely
  • When checking out the chrome dev tools network I can see the upload has failed, throwing the following error:
{
    "code": 1401,
    "status": 409,
    "error": "Conflict",
    "message": "The number of files exceeds the expected value.",
    "timestamp": 1743692925381,
    "trackingId": "MP_d5209c3c1f2db3f20e8fd696705203b7"
}

Does this mean I can assume the files were uploaded?

I’ve seen other forum topics regarding similar issues, however none of them seem to be closed or they have continued the conversation on DMs.

2 Likes
2

Hello,

The behaviour we have noticed is the docs are already uploaded but the UI doesn’t recognize it. Were looking into a fix for this but it should allow you to move forward.

Regards, Kwaku

1 Like
3

No, the files weren’t uploaded successfully. The error shows you’ve exceeded the allowed number of files, which likely caused the issue. Try reducing the number of uploads and contact support with the error code and tracking ID.

1 Like
4

Hello,

Can record this behavior using a Zoom clip and email it to intergration.testers@zoom.us for us to take a look please also include the tracking ID

Regards, Kwaku

2 Likes
5

I see the same issue on my submission

{
    "code": 1401,
    "status": 409,
    "error": "Conflict",
    "message": "The number of files exceeds the expected value.",
    "timestamp": 1746644823512,
    "trackingId": "MP_f2a651ef4af53fb41497e72e0bef842f"
}