Can't get the chat_message.sent activity from webhook

API and Webhooks
1

Hi,

I sent a file in the chat msg directly as in the attachment, and I didn’t get the corresponding webhook event generated, while it works if I reply a msg with the file. Could anyone tell me what should I do to get the chat_message.sent event when I sent a file directly in the channel? Thanks.

Best,
Michelle

2

Hi @testadmin1 , I believe this is unexpected behavior. Could you confirm if this is the first time you’re experiencing this?

3

Hi Gianni,

We encountered this all these days. If we only sent a file in the channel, there is no corresponding webhook event generated. Thanks.

Best,
Michelle

4

Hi @testadmin1 , okay thanks for clarifying! I’m going to test this and escalate if I can reproduce. If I cannot, I’ll ask you to submit a support ticket.

6

Sounds good, thank you!

And would you please update here once you get the result? I appreciate it.

7

Absolutely @testadmin1 !

8

Hi Gianni,

Any update? Thanks.

Best,
Michelle

9

@testadmin1 thank you for your patience, I’m looking to confirm expected behavior for this endpoint. I’m going to PM you for more info.

10

Thank you @gianni.zoom . Looking forward to your feedback.