I sent a file in the chat msg directly as in the attachment, and I didn’t get the corresponding webhook event generated, while it works if I reply a msg with the file. Could anyone tell me what should I do to get the chat_message.sent event when I sent a file directly in the channel? Thanks.
Hi @testadmin1 , I believe this is unexpected behavior. Could you confirm if this is the first time you’re experiencing this?
We encountered this all these days. If we only sent a file in the channel, there is no corresponding webhook event generated. Thanks.
Hi @testadmin1 , okay thanks for clarifying! I’m going to test this and escalate if I can reproduce. If I cannot, I’ll ask you to submit a support ticket.
Sounds good, thank you!
And would you please update here once you get the result? I appreciate it.
@testadmin1 thank you for your patience, I’m looking to confirm expected behavior for this endpoint. I’m going to PM you for more info.
Thank you @gianni.zoom . Looking forward to your feedback.
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