Hi,
I can’t join Zoom Meeting when using the link Error - Zoom => open Zoom app , it only open the app but can’t join if my computer has the latest Zoom version installed (5.13.3) but when I revert back to the older version 5.12.8, it runs normally again. This is the same on Windows, Mac, Android, and IOS.
@minhbn Hope you will be fine.
Please update the Zoom client to the latest from
And then try once again. If still issue presist then clear the browser cookies/cache/localstorage etc and then retry.
Still any query please share here. Thanks
@freelancer.nak I upgraded to the latest version (5.13.3) so I got that error and I downgraded to version 5.12.8 and I don’t get that error anymore
I tried clearing the cookies/cache/localstorage etc, open private tab, open other browser, Even opening from another computer… Still getting the same error if installing the latest version (5.13.3) , I have tried both on mobile Android, Iphone, Mac Os, Window… all the same, Only way to downgrade to version 5.12.8 will not have that error
I just upgraded to the latest version 5.13.4 and still have this error
Yes! working fine when I use old version <= 5.12.9, The most stable is 5.12.8
@minhbn People are facing the issue with starting or joining with the latest Client. Please keep for now with working/stable version until Zoom fix that issue.
@elisa.zoom @donte.zoom Please confirm .
Thanks
Hi, I can’t find the installation file for a previous version of Zoom on the site
Thank you for calling attention to this matter. I will report this issue to the appropriate teams.
You can download Zoom Client version 5.12.8 from here.
Download Center
Zoom Installers
https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers
Release notes for Zoom Client
https://support.zoom.us/hc/en-us/articles/360042414611-Release-notes-for-Zoom-Client
here are the links for version 5.12.9
Great to hear updating to the latest version resolved the reported behavior. Thanks for the update, @minhbn !