Zoom Web SDK Failed

Meeting SDK Web
1

Description
Getting error: “zoom web sdk unable join from browser, please join using the zoom desktop client or mobile app”

Browser Console Error
Getting error: “zoom web sdk unable join from browser, please join using the zoom desktop client or mobile app”

Which Web Meeting SDK version?
1.8.5

Meeting SDK Code Snippets
ZoomMtg.join()

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘https://www.zoomonlex.com’
  2. Paste your Zoom link and click “Add Lex to Meeting”
  3. Potentially see error

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):
Both my laptop (Macbook Pro) and my client’s (unsure)

Additional context
This error occurs for their meetings but not meetings generated from any other Zoom account we’ve tried.

2

Greeting, @pranav.pillai,

Welcome to the Developer Forum and thank you so much for writing us! The latest version of the SDK is now 2.1.1, please can you try upgrading from 1.8.5 and see if the issue persists?

There have been multiple bug fixes since your version of the SDK.

Let me know if this helps.

Best,
Donte

3

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