Hi,
I can’t join Zoom Meeting when using the link Error - Zoom => open Zoom app , it only open the app but can’t join if my computer has the latest Zoom version installed (5.13.3) but when I revert back to the older version 5.12.8, it runs normally again. This is the same on Windows, Mac, Android, and IOS.
@minhbn Hope you will be fine.
Please update the Zoom client to the latest from
And then try once again. If still issue presist then clear the browser cookies/cache/localstorage etc and then retry.
Still any query please share here. Thanks
@freelancer.nak I upgraded to the latest version (5.13.3) so I got that error and I downgraded to version 5.12.8 and I don’t get that error anymore
I tried clearing the cookies/cache/localstorage etc, open private tab, open other browser, Even opening from another computer… Still getting the same error if installing the latest version (5.13.3) , I have tried both on mobile Android, Iphone, Mac Os, Window… all the same, Only way to downgrade to version 5.12.8 will not have that error
@minhbn Great.
All sorted or do still you have any query. Thanks
I just upgraded to the latest version 5.13.4 and still have this error
@minhbn With the downgrade is things are working fine?
Yes! working fine when I use old version <= 5.12.9, The most stable is 5.12.8
@minhbn People are facing the issue with starting or joining with the latest Client. Please keep for now with working/stable version until Zoom fix that issue.
@elisa.zoom @donte.zoom Please confirm .
Thanks
Hi, I can’t find the installation file for a previous version of Zoom on the site
Thank you for calling attention to this matter. I will report this issue to the appropriate teams.
You can download Zoom Client version 5.12.8 from here.
Download Center
Zoom Installers
https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers
Release notes for Zoom Client
https://support.zoom.us/hc/en-us/articles/360042414611-Release-notes-for-Zoom-Client
here are the links for version 5.12.9
Thank @freelancer.nak , @donte.zoom ,
The lastest version 5.13.5 fixed this issue.
Great to hear updating to the latest version resolved the reported behavior. Thanks for the update, @minhbn !
Hi all, having the same problem here. When I install zoom it works well for a day or two and then stops connecting. I reinstall and it works again, over and over. It seems as soon as it upgrades it stops connecting. I’ve clicked on “stop updating” but that also doesn’t work. I’m fine with an older version if needed but how do I download that?