Can't share PC voice in Mac os 10.15

Meeting SDK macOS
1

Description
After upgrade Mac OS to 10.15, sharing computer’s voice is always failed.

Which version?
v4.4.56627.1029

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. in host site, go to meeting and share desktop with checking “sharing computer voice”. play a video
  2. in other endpoin, join meeting.
  3. hope to listen voice which from host;
  4. but no any voice

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Version [e.g. 22]

Additional context
Add any other context about the problem here.

2

Hi guan_bj,

Thanks for the post. Could you share the SDK log and the crash sample log? Could you also provide the following info(If possible):

  1. Is this only happening after you upgrade your OS to 10.15? Is the previous SDK works in 10.15?
  2. Is the audio share feature in SDK v4.4.56627.1029 works in other OS versions?

Looking forward to hearing from you. Thanks!

3

for 1) yes, it happens after we upgrade OS to 10.15;
for 2) yes, it works well in lower OS version;

4

Hi guan_bj,

Thanks for the info. I have forwarded this to our engineering team and we are investigating this issue, will get back to you as soon as possible.

Thanks!