"Change product error"

[paul.hii (Paul)]

Description
We put in a API call to update a subaccount to have 4 Zoom Rooms (from 3) but got a “Change product error” response. Can i get further clarification on what the below “Change product error” mean? How do we address this so that this error does not happen again?

Error
Zoom Response: {“code”=>3261, “message”=>“Change product error, subscription id:***4a07, old charge id:***4897, new charge id:***4897”}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT.

Which Endpoint/s?
Zoom Request: method=put, url=https://api.zoom.us/v2/accounts/***/plans/addons, options={:query=>{}, :body=>"{“type”:“zroom_yearly”,“hosts”:4}", :headers=>{“Content-Type”=>“application/json”, “Accept”=>“application/json”}}

Thanks,
Paul

[will.zoom (Will)]

Hi @paul.hii ,

Thanks for reaching out about this. Since this appears to be a billing-related error, can you please share this error directly with our Billing team here?

Thanks,
Will