Changelog: Contact Center - Add three new Campaigns API endpoints and over 20 request fields

Changelog contact-center
1

Released: 2026-02-23 Updated: 2026-02-23

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Summary: Add three new API endpoints for outbound campaigns’ DNC lists; add over 20 request fields into the Queues’ Interrupt Menu API endpoint; add one request field into the Queues’ Interrupt API endpoint.

Added

  • Added three new Campaigns APIs:
    • DELETE /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
    • GET /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
    • POST /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones

Changed

  • New callback_confirm_message_custom_audio, callback_cancel_message_custom_audio, enable_advanced_callback_confirmation, callback_returning_message_custom_audio, offer_number_message_custom_audio, callback_confirm_message, confirm_extension_number_message_custom_audio, outbound_dial_greeting_message_custom_audio, offer_extension_number_message_custom_audio, invalid_option_message_custom_audio, play_message_custom_audio, offer_number_message_custom_audio, callback_returning_message_custom_audio, callback_cancel_message_custom_audio, advanced_callback_confirmation, callback_return_start_time, callback_confirm_message_custom_audio, play_message_custom_audio, invalid_option_message_custom_audio, offer_extension_number_message_custom_audio, outbound_dial_greeting_message_custom_audio, confirm_extension_number_message_custom_audio, and callback_confirm_message request fields in the following Queues API:
    • POST /v2/contact_center/queues/{queueId}/interrupt_menu
  • New notify_interrupts request field in the following Queues API:
    • PATCH /v2/contact_center/queues/{queueId}/interrupt