Changelog: Contact Center - iOS - 5.8.0

Released: 2026-08-24 Updated: 2026-08-17

Visit Changelog

Summary: Add short links to join video sessions; add support for pre-join audio announcements in video sessions; add admin controls to toggle users’ outgoing audio and camera.

Added

  • Added administrator controls to mute or unmute participants and remotely turn a participant’s camera on or off.
  • Added support for joining video sessions through short links.
  • Added support for pre-join audio announcements in video engagements.