Released: 2026-03-02 Updated: 2026-06-04
Summary: Replace some UI elements; add security for link and buttonLink messages, several bug fixes including video issues, accessibility issues, and a memory usage problem.
Added
- [Chat] Add an option to remove a brand’s avatar.
- [Video] Add support for cobrowsing in an iframe on desktop platforms.
- [Video] Add cobrowse related UI changes, multi flow support, and more.
- [Video] Add support for video PIP on both mobile and desktop.
- [Video] Add support for some desktop UI refactoring.
- [Video] Add Hindi language support to live video transcription.
- [Video] Add support for real time audio translation.
- [Video] Add support for agents muting or unmuting participants.
- [Video] Add support for agents turning a consumer’s camera on or off.
- [Video] Add support for more consumer screen share sizes on mobile devices.
Changed
- [Chat] Replace the former minimize chevron with an X in the chat window.
- [Chat] Implement security enhancements for link and buttonLink messages.
Fixed
- [Video] Fixed an issue where, after folding or unfolding the laptop in video call, the video of the customer on the agent’s side was solid black.
- [Video] Fixed an issue where there were accessibility issues with outbound video invites.
- [Video] Fixed an issue where the dialog text was not easily readable in dark mode.
- [Video] Fixed an issue where Cobrowse guidance dialog runs effects when not visible.
- [Video] Fixed an issue where the main webview’s memory usage kept increasing when opening and closing popup V2 windows.
- [Video] Fixed an issue where adding video media in comsumer videos failed event handling.