Changelog: Contact Center - New fields in Reports V2 (CX Analytics) APIs

Changelog contact-center
1

Released: 2026-04-27 Updated: 2026-04-21

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Summary: Four new fields in two Reports V2 (CX Analytics) APIs.

Changed

  • New next_page_token and aiea_used request fields in this Reports V2(CX Analytics) API:
    • GET /v2/contact_center/analytics/log/historical/engagement
  • New parked_count and parked_duration response fields in this Reports V2(CX Analytics) API:
    • GET /v2/contact_center/analytics/dataset/historical/queue_performance