Changelog: Contact Center - Web - 5.1.0

Changelog contact-center
1

Released: 2026-01-16 Updated: 2026-01-20T18:20:32

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Summary: Add data reporting; optimized campaign senario aid; fixed issues with serviceLocation and the CoBrowse dialog.

Added

  • [Video] Added data reporting for video flow when Cobrowse is enabled in campaign scenarios.
  • [Video] Added toast when customer is disconnected due to agent ending the meeting.

Changed

  • [Video] Optimized campaign scenario aid value retrieval logic related to Cobrowse.
  • [Video] Optimize the fallback interaction for the launch client

Fixed

  • [Video] Fixed the issue where serviceLocation was not passed to backend during Cobrowse initial stage.
  • [Video] Fixed the issue where Cobrowse dialog was not centering on the agent side in Vue3.