Changelog: Phone - New Call Queue policy APIs and expanded Zoom Phone policy settings

Changelog phone
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Released: 2026-05-18 Updated: 2026-05-18

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Summary: Introduced Call Queue policy APIs and added new fields across Zoom Phone resources to support call screening, SMS automation, voicemail settings, transcription language, and routing.

Added

  • New Call Queues APIs:
    • PATCH /v2/phone/call_queues/{callQueueId}/policies
    • PATCH /v2/accounts/{accountId}/phone/call_queues/{callQueueId}/policies
    • GET /v2/phone/call_queues/{callQueueId}/policies
    • GET /v2/accounts/{accountId}/phone/call_queues/{callQueueId}/policies

Enhancements

  • New share,call_screening,voicemail_greeting_enforcement_preamble_postamble,block_calls_without_caller_id,auto_delete_data_after_retention_duration,sms_template,sms_auto_reply,team_sms_thread_summary response fields in the following Auto Receptionists APIs:
    • GET /v2/accounts/{accountId}/phone/auto_receptionists/{autoReceptionistId}/policies
    • GET /v2/phone/auto_receptionists/{autoReceptionistId}/policies
  • New online_fax,voicemail_notification_by_email,shared_line_group_pickup_code,auto_delete_data_after_retention_duration,block_calls_without_caller_id,voicemail_transcription,call_screening response fields in the following Shared Line Group APIs:
    • GET /v2/phone/shared_line_groups/{sharedLineGroupId}/policies
    • GET /v2/accounts/{accountId}/phone/shared_line_groups/{sharedLineGroupId}/policies
  • New call_screening,voicemail_transcription,auto_delete_data_after_retention_duration,voicemail_notification_by_email,online_fax,shared_line_group_pickup_code request fields in the following Shared Line Group APIs:
    • PATCH /v2/phone/shared_line_groups/{sharedLineGroupId}/policies
    • PATCH /v2/accounts/{accountId}/phone/shared_line_groups/{sharedLineGroupId}/policies
  • New sms_template,team_sms_thread_summary,sms_auto_reply,auto_delete_data_after_retention_duration,block_calls_without_caller_id,voicemail_greeting_enforcement_preamble_postamble,call_screening request fields in the following Auto Receptionists APIs:
    • PATCH /v2/accounts/{accountId}/phone/auto_receptionists/{autoReceptionistId}/policies
    • PATCH /v2/phone/auto_receptionists/{autoReceptionistId}/policies
  • New manage_call_routing_for_unassigned_numbers,shared_line_group_pickup_code request fields in the following Sites APIs:
    • PATCH /v2/phone/sites/{siteId}
    • PATCH /v2/accounts/{accountId}/phone/sites/{siteId}
  • New default_transcription_language request field in the following Users APIs:
    • PATCH /v2/phone/users/{userId}/settings
    • PATCH /v2/accounts/{accountId}/phone/users/{userId}/settings
  • New default_transcription_language request field in the following Common Areas APIs:
    • PATCH /v2/phone/common_areas/{commonAreaId}
    • PATCH /v2/accounts/{accountId}/phone/common_areas/{commonAreaId}
  • New online_fax response field in the following Users APIs:
    • GET /v2/accounts/{accountId}/phone/users/{userId}
    • GET /v2/phone/users/{userId}
  • New default_transcription_language response field in the following Call Queues APIs:
    • GET /v2/phone/call_queues/{callQueueId}
    • GET /v2/accounts/{accountId}/phone/call_queues/{callQueueId}
  • New default_transcription_language request field in the following Shared Line Group APIs:
    • PATCH /v2/phone/shared_line_groups/{slgId}
    • PATCH /v2/accounts/{accountId}/phone/shared_line_groups/{slgId}
  • New default_transcription_language response field in the following Auto Receptionists APIs:
    • GET /v2/accounts/{accountId}/phone/auto_receptionists/{autoReceptionistId}
    • GET /v2/phone/auto_receptionists/{autoReceptionistId}
  • New online_fax request field in the following Users APIs:
    • PATCH /v2/accounts/{accountId}/phone/users/{userId}
    • PATCH /v2/phone/users/{userId}
  • New default_transcription_language response field in the following Common Areas APIs:
    • GET /v2/phone/common_areas/{commonAreaId}
    • GET /v2/accounts/{accountId}/phone/common_areas/{commonAreaId}
  • New default_transcription_language request field in the following Auto Receptionists APIs:
    • PATCH /v2/accounts/{accountId}/phone/auto_receptionists/{autoReceptionistId}
    • PATCH /v2/phone/auto_receptionists/{autoReceptionistId}
  • New default_transcription_language response field in the following Shared Line Group APIs:
    • GET /v2/accounts/{accountId}/phone/shared_line_groups/{sharedLineGroupId}
    • GET /v2/phone/shared_line_groups/{sharedLineGroupId}
  • New manage_call_routing_for_unassigned_numbers response field in the following Accounts APIs:
    • GET /v2/phone/account_settings
    • GET /v2/accounts/{accountId}/phone/account_settings
  • New default_transcription_language request field in the following Call Queues API:
    • PATCH /v2/phone/call_queues/{callQueueId}
  • New share request field in the following Auto Receptionists APIs:
    • POST /v2/accounts/{accountId}/phone/auto_receptionists/{autoReceptionistId}/policies/{policyType}
    • POST /v2/phone/auto_receptionists/{autoReceptionistId}/policies/{policyType}
    • PATCH /v2/accounts/{accountId}/phone/auto_receptionists/{autoReceptionistId}/policies/{policyType}
    • PATCH /v2/phone/auto_receptionists/{autoReceptionistId}/policies/{policyType}
  • New default_transcription_language response field in the following Users APIs:
    • GET /v2/phone/users/{userId}/settings
    • GET /v2/accounts/{accountId}/phone/users/{userId}/settings
  • New shared_line_group_pickup_code,manage_call_routing_for_unassigned_numbers response fields in the following Sites APIs:
    • GET /v2/phone/sites/{siteId}
    • GET /v2/accounts/{accountId}/phone/sites/{siteId}