Calling-plan related feature and PATCH payload to update the Phone user profile

API and Webhooks
1

API Endpoint(s) and/or Zoom API Event(s)
API: PATCH {{baseUrl}}/phone/users/

Description
Some features in Zoom are related to the Calling Plan, e.g. the SMS is unavailable with the JP Calling Plan.

When trying to update a Phone User policy via the API, we must omit the section sms and not only disable the SMS feature by setting the enable to false.
“sms”: {
“enable”: “false”
}

This is extremely cumbersome for the development for 2 reasons

  1. We don’t know when the calling plan will be modified and which feature will be added or removed.
  2. We need to adapt our code, or even hardcoded depending on “some value”
    image
    image1928×1261 97.3 KB

Error?
{
“code”: 400,
“message”: “SMS is only available with certain eligible Zoom Phone calling plans. Please contact your admin for assistance.”
}

How To Reproduce
Steps to reproduce the behaviour:

image
image2722×770 69.7 KB

  1. Assign a JP calling plan to the user
  2. Update the user phone profile policy from the API
2

hello @gianni.zoom tagging you for information.

4

Hi @quang.le , thanks for bringing to my attention, I will be sure to share with phone API team and see if we can address this in an upcoming release.