Description
I can send messages directly in the chat UI. However, if I send messages by using the SDK’s function, the messages are only displayed on the current device, other participants don’t see them.
Thanks for the additional information. Can you please confirm what the return value of the sendChatToGroup method is when this issue is present? Also, at what point are you trying to send the chat message programmatically?
Thanks for checking that. The return value you are seeing is MobileRTCSendChatError_Successed, so the SDK should attempt to send the message. Can you also check that the value of getAttendeeChatPriviledge is?
Thanks for confirming that. With that setting, there shouldn’t be anything preventing anyone in the meeting from sending messages. Can you please provide the encrypted SDK logs so that we can look into this further? There are instructions on how to obtain logs here.
There are still several files in the link you’ve provided. In order to investigate the logs, we need to know which file was generated in a session where your issue was reproduced.
Hi, I’m getting “Sorry you cannot post a link to that host”. Looks like I’m not allowed to post links any more. Is there anyway that I can send the file to you?
Sorry for the inconvenience.
Hi @jon.zoom that developer support site always displays the “Sign In” button: when I click it I’m moved to the profile page → back to the support site → the Sign In button is always displayed. Hence I cannot submit anything. Tried on Chrome and Safari on macOS Big Sur. May I ask for a sample iOS project that the chat messages actually work?
Sorry that you are running into issues with submitting a ticket on the developer support site. Can you try clearing your browser’s cache and see if that makes a difference? I also noticed that our system incorrectly flagged a couple of your replies, which may have been preventing you from posting links. Those flags have been cleared, so you may be able to post now if the support site still is not working.
May I ask for a sample iOS project that the chat messages actually work?
I’ve tested the sample app included with the SDK and am able to send chat messages programmatically. Since you are seeing different behavior, we’ll need those logs to determine what is different on your end.