Clarification on Zoom Phone Recording and Transcript APIs

Phone
1

Hello Zoom Developer Team,

We are integrating Zoom Phone functionality into our ATS system and need guidance regarding accessing phone call recordings and transcripts via the Zoom API. Specifically, we want to:

  1. Retrieve Zoom Phone call recordings (audio) programmatically.

  2. Retrieve the full transcript of a Zoom Phone call.

  3. Access or display the transcript in a format suitable for our web application.

We are using a Zoom Business account, and currently we are unsure which API endpoints and HTTP methods are officially supported for:

  • Fetching Zoom Phone recordings (audio files).

  • Fetching Zoom Phone call transcripts.

  • Downloading or retrieving transcripts for display without saving them as files.

We have tried using:

/phone/call_logs/{id}/recordings
/phone/recording/transcript/{recordingId}

…but encountered 404 and 405 errors.

Could you please clarify:

  • Which API endpoints should we use to reliably retrieve Zoom Phone recordings and transcripts?

  • Are there any special scopes or permissions required for access?

  • Is there a recommended approach for retrieving transcripts in a JSON format suitable for frontend display?

Thank you for your guidance!

2

Hi @akash6
Thanks for reach out to us and welcome to the Zoom Developer Forum.
Here are a couple of links to the right endpoints you can use to get phone recordings and transcripts

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3

Thank you for your response

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