I can't get a transcription of my call recording from Zoom Phone API

[yo.shimizu]

API Endpoint(s) and/or Zoom API Event(s)

Download a phone recording transcript

Description

Hello.

When I call Download a phone recording transcript API it returns an error that Admin has disabled this transcription..

The error message says that transcription is disabled, but I have enabled all transcription settings.
The following documents have been set as a reference.

• Enabling or disabling audio transcription for cloud recordings
• Changing Zoom Phone policy settings

I’m still guessing that something is missing, but what kind of operation is missing?

Thanks.

Error

{
    "code": 12001,
    "message": "Admin has disabled this transcription."
}

IDs of data used for confirmation

call_id: 7215786443051209457
call_log_id: d2b5074d-33ef-4786-a5b3-14f0c5a622d9
recording_id: d2b5074d33ef4786a5b314f0c5a622d9

[yo.shimizu]

sorry.

When I checked again, I found that the setting for the function to enable some transcriptions in the administrator account was missing.

After enabling this setting, I am now able to get transcription responses.

[wtnvenga]

Hi, @yo.shimizu
I would appreciate it if you could provide me with more details on which items I need to turn on to fix this error.

[gianni.zoom (Gianni)]

@wtnvenga , see below:

How to access meeting transcript from recording.completed webhook event

@fasarker can you check if you see the transcription provided in the cloud recording on the web portal or API endpoint? I want to see if it’s actually transcribing, but not showing in the webhook. If it’s not showing there, please double check transcription for cloud recordings was properly enabled. Instructions for viewing transcription: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927 Instructions for enabling transcription: Enabling or disabling audio transcription…

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066790