Cloud Record in "Processing" state after meeting ends... forever

I’m getting a weird situation.

After some meeting ends, the cloud recording is not available, and the status keeps in "Processing… "
So, I cannot get the video, nor delete it… keeps it in the admin panel forever…

For example, meetings from last year, 2020.
930 7573 0233
965 6694 9573
944 2254 9396

Meetings from yesterday March 10, 2021
927 4105 4422
998 2195 5951

Any clue is welcome…

Hi @Dani,

We’re currently experiencing Cloud Recording processing delays. Please stay tuned to our status page here:

Thanks,
Will

Ok, but for processing meetings from 2020???
For example, meetings
930 7573 0233
965 6694 9573
944 2254 9396
are from 2020 and still processing…

Hi @Dani,

For these Meeting examples, can you please share these with our Technical Support team here? They will be able to further investigate this for you.

Thanks,
Will

yep, I’m still waiting for an answer from the support team since Dec 2020…
The ticket is still open since then…
No prob…

Thanks a lot for all your answers!

No problem, happy to help! :slight_smile:

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