RTMS REST start returns code 2310 even though:
- S2S OAuth token works
- GET /meetings/{meetingId} returns host_id
- PATCH /live_meetings/{meetingId}/rtms_app/status sends client_id and participant_user_id
- app is added to “Allow apps to access meeting content”
- “Share realtime meeting content with apps” is enabled
- meeting is live and hosted by the same account
Please verify/enable RTMS meeting content access for my account/app.
Logs:
{
“step”: “rtms_start_result”,
“ok”: false,
“status”: 400,
“data”: {
“detail”: {
“zoom_status”: 400,
“zoom_reason”: “Bad Request”,
“zoom_body”: {
“code”: 2310,
“message”: “Failed to perform RTMS app operation.”
},
“hint”: “Zoom accepted the REST request shape but could not start RTMS. Check that the account-level Share realtime meeting content with apps setting is enabled, the RTMS feature is enabled on the app, the meeting is hosted by this Zoom account, and the app is activated/installed. If all of that is true, Zoom support may need to enable RTMS for the account.”
}
}
}