Hi, requesting RTMS enablement for our development app. We’ve exhausted all client-side configuration:
Client ID: mfbbW6VwQ7mpOqCrglGAA (General App, user-managed, Development credentials)
Symptoms:
- PATCH /v2/live_meetings/{meetingId}/rtms_app/status with the host’s user OAuth token returns 400 {“code”:2310,“message”:“Failed to perform RTMS app operation.”}
- meeting.rtms_started webhook never fires despite RTMS auto-start enabled in the app’s Marketplace surface
- Our app does not appear in Account Settings → Zoom Apps → “Auto-start apps that access shared realtime meeting content” dropdown (only “None” is listed)
Verified setup:
- Developer pack purchased
- Token scopes granted (verified from the token exchange response): meeting:update:participant_rtms_app_status, rtms:read:rtms_started, rtms:read:rtms_stopped, meeting:read:meeting_audio, meeting:read:meeting_transcript
- Account setting “Share realtime meeting content with apps” is ON
- Event subscriptions configured; webhook endpoint validated and receiving other events (meeting.ended works)
- Meeting live with 2+ participants, hosted by the app installer
Could you enable RTMS for this app/account on the backend? Thanks!