Common Area Optimization option is not enabled - API error for Phone

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Description
I am getting this error when calling

“message”: “Common Area Optimization option is not enabled.”

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

Which Endpoint/s?
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How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Hi @RB_GFMA

Thanks for reaching out to the Zoom Developer Forum and welcome to our community! I am happy to help here!
Could you please confirm that you are trying to Unassign an entity from the device ??? by using the DELETE method?

I have not been able to replicate this issue on my end.
Thanks
Elisa

Here is the full postman response /request and

DELETE https://api.zoom.us/v2/phone/devices/IEnjUj6aTLKlqsIjGfTiPQ/extensions/aCQPEmv_SraLJDX-4SIcXA: {
“Network”: {
“addresses”: {
“local”: {
“address”: “172.18.2.251”,
“family”: “IPv4”,
“port”: 56765
},
“remote”: {
“address”: “170.114.10.88”,
“family”: “IPv4”,
“port”: 443
}
},
“tls”: {
“reused”: false,
“authorized”: true,
“authorizationError”: null,
“cipher”: {
“name”: “ECDHE-RSA-AES256-GCM-SHA384”,
“standardName”: “TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384”,
“version”: “TLSv1/SSLv3”
},
“protocol”: “TLSv1.2”,
“ephemeralKeyInfo”: {},
“peerCertificate”: {
“subject”: {
“country”: “US”,
“stateOrProvince”: “California”,
“locality”: “San Jose”,
“organization”: “Zoom Video Communications, Inc.”,
“commonName”: “.zoom.us",
“alternativeNames”: "DNS:
.zoom.us, DNS:zoom.us”
},
“issuer”: {
“country”: “US”,
“organization”: “DigiCert Inc”,
“commonName”: “DigiCert TLS RSA SHA256 2020 CA1”
},
“validFrom”: “Apr 29 00:00:00 2022 GMT”,
“validTo”: “May 2 23:59:59 2023 GMT”,
“fingerprint”: “63:61:74:F8:BE:22:78:A4:7C:7A:32:CA:EF:11:02:3A:69:FB:E5:C4”,
“serialNumber”: “0ed5304494525576b4650ce529381c82”
}
}
},
“Request Headers”: {
“authorization”: “Bearer XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX”,
“user-agent”: “PostmanRuntime/7.29.0”,
“accept”: “/”,
“cache-control”: “no-cache”,
“postman-token”: “fe2bb818-56d4-4eec-929c-f1035105dc5d”,
“host”: “api.zoom.us”,
“accept-encoding”: “gzip, deflate, br”,
“connection”: “keep-alive”
},
“Response Headers”: {
“date”: “Mon, 09 May 2022 23:37:11 GMT”,
“content-type”: “application/json”,
“content-length”: “72”,
“connection”: “keep-alive”,
“x-zm-region”: “VA”,
“x-zm-trackingid”: “WEB_257038cbfa2f03f226e37a904de49e7b”,
“vary”: [
“Origin”,
“Access-Control-Request-Method”,
“Access-Control-Request-Headers”
],
“x-ratelimit-category”: “Light”,
“strict-transport-security”: “max-age=31536000; includeSubDomains”
},
“Response Body”: “{“code”:400,“message”:“Common Area Optimization option is not enabled.”}”
}

here is the video… ei

Hi @RB_GFMA

Thank you for sharing more details with us. I will go ahead and delete the video since your authorization token is visible.

When you shared the above request/response for the DELETE method, I noticed that you sent a request body? for this endpoint you should not be passing one.

I also found an internal ticket you created with support. I will take it from there

Cheers,
Elisa

Here is the ticket 14287156 and also has more information with patch and empty body trials results

Thanks! I will take it from there :slight_smile:

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