Confirm if user joined the session

Video SDK Web
1

Description
We would like to confirm whether the user named RECORDING_BOT successfully joined the following Video SDK session:

  • Session ID: FX46iBpJQFKPQA/hVrhC5Q==
  • Meeting ID: 0395003717_1753334039512

Could you please help check and confirm if this user joined the session?

Browser Console Error
None

Which Web Video SDK version?
2.2.5
Video SDK Code Snippets
N/A

To Reproduce (If applicable)
N/A

Screenshots
N/A

Troubleshooting Routes
Checked our system logs but found no confirmation of user join

Device (please complete the following information):

  • Device:
  • OS: Window
  • Browser: Edge

Additional context
We would appreciate any log or insight confirming whether the user was able to join the session.

2

Hey @Thong1

FX46iBpJQFKPQA/hVrhC5Q==

Since we cannot query by User Name, we’ve inferred from the browser and OS information that there is no BOT user in the session.

Thanks
Vic

3

Hi @vic.yang

Thank you very much for your response — we truly appreciate your support!

I’d like to clarify one point: when you mentioned that you inferred from “browser and OS information” that there was no BOT user in the session, do you mean:

  • You filtered the session’s participants based on device information (e.g., browser/OS),
  • And you didn’t observe any client matching something like Linux + headless browser, which is what our RECORDING_BOT typically uses?

Or is there another method you’re using to determine this?

Thanks again for your time and assistance !

Best regards,
Thong

4

Hi @Thong1

  • You filtered the session’s participants based on device information (e.g., browser/OS),
  • And you didn’t observe any client matching something like Linux + headless browser, which is what our RECORDING_BOT typically uses?

Yes.

Thanks
Vic

5

@vic.yang
Could you help me check whether the user with user_key recording_bot20250724141448004wVE, or possibly another user_key starting with recording_bot, called the Join function of the SDK in the meeting with session_key 0395003717_1753334039512? I look forward to your response.

Thanks
Phuong

6

Hi @phuongnv1

user_key, session_key

Sorry, this involves customers’ PII data, so we cannot query it in our system.

Thanks
Vic

1 Like