User Unable to Join Meeting Session

Video SDK Web
1

I had a user with the username RECORDING_BOT attempt to join the Zoom session (with up to 10 retries).
However, I cannot see this user on the Session Dashboard.
Could you please help check if there was any issue when this user tried to join?
sessionname:
6792621140_1749115679267
Od7c4ekOT+i9VrtJUfvAHw==

2

Hi @Khoi this user does not show up on my logs. If this user did not join the session, they wont show on the dashboard meeting analysis. Do you have any logs or errors from the recording bot device?

1 Like
3

Thanks, Ticorrian.
I don’t have any logs because my user, “RECORDING_BOT”, joined using a headless browser (with Puppeteer) running in a Docker container.
Could you please check if the session below is the same?
3419969435_1749445341999
o2SpY0YxTzKrH3kRYsoZJw==

4

Hi @Khoi

o2SpY0YxTzKrH3kRYsoZJw==

We still couldn’t find the corresponding user in the session. Could you please help verify whether the BOT user actually called the join method?

Thanks
Vic

5

Hi Vic,

Thanks again for your help.

To clarify: Since the user did not appear in the session dashboard, we suspect the join may have silently failed. We’re trying to determine if Zoom servers received a join request at all.

Could you please help check whether there was any join attempt, even unsuccessful, from a client with the following details during the specified time window?

  • Session: Od7c4ekOT+i9VrtJUfvAHw==
  • User ID included in the token: recording_bot20250605182832620odG
  • Approximate time of join attempt: June 05, 2025 from 09:28 to 09:30 UTC

Thanks again for your support!

6

Hi @anhtv

Od7c4ekOT+i9VrtJUfvAHw==

There is no user with this name- recording_bot20250605182832620odG.

Unfortunately, we don’t have any logs associated with this user, so we’re unable to confirm whether they attempted to join the session.

Thanks
Vic

7

Thanks, Vic.

Sorry to trouble you again — just to confirm, we used recording_bot20250605182832620odG as the userId when generating the Zoom token.

Could you help confirm if there were any join attempts to session Od7c4ekOT+i9VrtJUfvAHw== between 09:28–09:30 UTC on June 5, 2025, from either:

  • userId: recording_bot20250605182832620odG, or
  • userName: RECORDING_BOT?

If not, we’ll continue checking on our end.

Thanks again!

8

Hi @anhtv

recording_bot20250605182832620odG

There is no logs related to this keyword.

Thanks
Vic

9

Thank you for your support.

However, I didn’t mean to check for the keyword recording_bot20250605182832620odG. Could you kindly help me recheck the following?

Could you please confirm if there were any join attempts to the session Od7c4ekOT+i9VrtJUfvAHw== between 09:28–09:30 UTC on June 5, 2025, from either of the following:

  • userId: recording_bot20250605182832620odG
  • userName: RECORDING_BOT

Thanks again!

10

Hi @anhtv

  • userId: recording_bot20250605182832620odG

I’m not sure whether this userId belongs to your application, since the user IDs we provide are purely numeric.

  • userName: RECORDING_BOT

Also, there are indeed no logs or join records related to a RECORDING_BOT.

Thanks
Vic

11

Hi Vic,

Sorry to trouble you again.

Could you please let me know if it’s possible for Zoom to verify whether init() was executed successfully, especially in cases where join() has not been called yet? Or is it that logs during the init() process are only stored on the client side and not accessible to Zoom?

If it is possible to check on your end, please let me know what kind of information I need to provide (e.g., dependentAssets, timestamp, etc.) to assist with the investigation.

Thank you in advance for your support.

Best regards,
Anh

12

Hi @anhtv

if it’s possible for Zoom to verify whether init() was executed successfully,

No.

If the session info cannot be retrieved, we won’t report logs, so those logs are unavailable to us. Any errors that occur before joining the session will be returned as exceptions — for example, the init method will return a rejected Promise. You can check the return values of these methods to determine whether they executed successfully.

Thanks
Vic

13

Could you check if the user RECORDING_BOT attempted to join either of the following sessions around 2025/05/08 10:35 UTC ?

  • mWiTXw2pQAmnhgaKx0V8PQ==
  • uGAiNhUQTjO1hehQmQwiuw==

Thank you for your assistance!

14

Hi @anhtv

  • mWiTXw2pQAmnhgaKx0V8PQ==
  • uGAiNhUQTjO1hehQmQwiuw==

Sorry, the two sessions were over a month ago, so we no longer have enough detailed logs available to investigate further.

Thanks
Vic

15

i had the same issue when i wan trying to join my students on zoom

16

Hi @vic.yang,

We are experiencing the same issue. Could you please help us check if the user has joined the session?

Session Details:

  • Session ID: FX46iBpJQFKPQA/hVrhC5Q==
  • Meeting ID: 0395003717_1753334039512
  • Username: RECORDING_BOT

Here is the topic I created for reference:
:link: Confirm if user joined the session

Thank you! :folded_hands:

17

Hi @Thong1

Sorry, as the user name is considered customer PII, we are unable to search for it in our system.

Thanks
Vic