Connection Timeout during Get User's Recordings

Description
Python program doing GET on users recordings fails at unpredictable point with socket.timeout:timed out.

Error
sock.connect(sa)
socket.timeout: timed out
‘Connection to api.zoom.us timed out. (connect timeout=15)’)
Max retries exceeded with url: /v2/users/lhtaylo2@my.loyno.edu/recordings?page_size=50&from=2021-05-01&to=2021-05-31 (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x042C58F8>, ‘Connection timed out. (connect timeout=15)’))

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
api.zoom.us/v2/users//recordings

How To Reproduce (If applicable)
The same program with the same inputs will retrieve some data then produce the timeout error. The point at which the timeout occurs is different each time the program is executed.

Screenshots (If applicable)
Posting the full Python error message seems to run afoul of a limit on the number of links I can put in a topic (as a new user).

Additional context
The program is running in Python.3.8.5 on a Windows 10 laptop. The program attempts to retrieve a long list of recording details by issuing a large number of GETs for a relatively small amount of data each time. Page Size is 50 throughout. The program will loop through multiple pages if a next_page_token is received, but this is rare in the data being retrieved.
The Python program ran to completion in the recent past. Running the program now, with the same input each time, will inevitably produce the timeout, but at a different point each time. Adding timeout=15 to the requests.get made no noticeable difference.

Hi @jdugan ,

Can you open a support ticket with these details and include this forum post? We’ll check with service engineering to see if something has been changed recently to affect this.

Thank you,
Gianni

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