Contacts status "offline" in ZR-CSAPI zCommand Phonebook List

Description/Error
All contacts have status “offline” when execute “zCommand Phonebook List”

How To Reproduce (If applicable)
I have a setup with custom control interface through ZR-CSAPI which control ZoomRoom for Windows. When ZoomRoom starts, I get all contacts in offline status from command “zCommand Phonebook List”. If I close custom interface, starts original ZoomRoom App all contact statutes updated. After that, custom interface with command “zCommand Phonebook List” works as should be .

Looks like ZoomRoom after restart doesnt begin update contact status until original ZoomRoom App connected. Once it connected it works fine.

Hi @Raz1988,

Thank you for reporting this issue to us. I have forwarded your concerns to our Engineering so that they can investigate more on this. I will respond back to you as soon as I get any updates from them.

As of now, we do not provide Zoom Room Support on this forum, but we highly encourage our customers to reach out to us on developersupport@zoom.us with questions, and we will assist you in the best possible manner.

Let me know if you have any other questions.

Thanks,
Ojus

Hi Ojus,

Any news from your Engineering team?

Hi @Raz1988,

I am sorry for the inconvenience that this is causing. This issue is still in our backlog to be worked on. We haven’t had the chance to put this in a release yet, you can follow our release log here.

I am also monitoring this personally, and will respond to you as soon as I have any updates. The id for this within our system is ZOOM-102856.

Let me know if you have any other questions.

Thanks,